Trade T&C’s

INTRODUCTION

These terms apply to travel agents, tour operators and wholesalers and should be read alongside The Breakers Guest Booking Terms & Conditions.

Cocos (Keeling) Islands has only two scheduled flights each week and limited accommodation. Agents must make clients aware of our cancellation conditions and strongly recommend comprehensive travel insurance.

BOOKINGS & PAYMENTS

Bookings of 1–3 bungalows require a 20% deposit. Group bookings of 4 or more bungalows require a 50% deposit.

All deposits must be received within 7 days of our acceptance of the booking request. If payment is not received by this deadline, the provisional booking expires and the rooms are released.

The balance is due 90 days before arrival. Bookings made within 90 days require full payment at confirmation.

PAYMENT RESPONSIBILITIES AND NON-PAYMENT

Agents are responsible for tracking their bookings, outstanding balances and payment due dates. The Breakers provides booking details and invoices but does not provide ongoing reminders, spreadsheets or account statements. Payments must be made on time, whether or not a reminder is sent.

If a balance is not paid by the due date, we reserve the right to cancel the booking and release the rooms. No new bookings will be accepted while an agent has overdue payments.

Where rooms have been released for non-payment, rebooking the same guests or dates requires management approval and immediate payment. Another 7-day payment period will not be offered.

BOOKINGS, NAMES AND TRANSFERS

Bookings must be for the guests who will be staying. Name changes, guest substitutions and transfers to another client are not permitted once guest names are confirmed.

For approved bookings, Names TBD may be accepted. Final guest names must be supplied no later than 90 days before arrival.

Bookings, deposits and payments cannot be transferred to another client, booking or future stay.

ROOM HOLDS AND ALLOCATIONS

We understand agents may need to secure rooms before finalising their guest lists. All allocations require our approval.

We do not permit indefinite unpaid room holds or the transfer of unsold rooms to other bookings, guests or dates.

DATE CHANGES AND CANCELLATIONS

Individual bookings: One date change may be approved more than 90 days before arrival, for the same guests and number of bungalows. No date changes are permitted within 90 days.

Group bookings: Date changes are not guaranteed and are subject to management approval.

All cancellations are subject to the Guest Booking Terms & Conditions, including the $200 individual cancellation fee and non-refundable 50% group deposit.

ADVANCE BOOKINGS

Travel agent and tour operator bookings are accepted up to 12 months before arrival. Existing confirmed bookings are unaffected.

BOOKING ACCEPTANCE AND AVAILABILITY

Agents must check availability directly with The Breakers before offering or confirming rooms. Availability displayed on our website or booking system does not guarantee acceptance of an agent booking.

The Breakers may accept or decline new requests based on availability, operational requirements, existing bookings or previous booking and payment history. This includes combined bookings from the same or different agencies that create more same-day check-outs than we can accommodate.

DIRECT GUEST

If a guest has already enquired with or booked directly through The Breakers, we may decline a subsequent agent booking or commission request for the same stay.

An existing direct booking cannot be moved to an agent without our approval. If we approve the change, no commission applies unless we agree otherwise.

Agents are responsible for their clients’ booking enquiries and should contact The Breakers directly if they need further information.

AGENT RESPONSIBILITY

Agents must explain our booking conditions to clients. By making a booking, the agent accepts these terms and our Guest Booking Terms & Conditions.